Frequently Asked Questions
We strive to have everyone’s reservation confirmed and apartment information sent to you 10-14 days prior to your move-in date. In some cases where associates are added at the last minute, you may have not have full apartment details until 7 days prior to arrival.
Your apartment is fully furnished including washer/dryer, living room, dining room, and bedroom furniture, bedroom and bathroom linens, kitchen housewares, and utilities including cable and complementary high speed Internet. Based on your location, exact furnishings may vary. For clarification on specific items, please contact your National representative prior to move in so that I may verify. Special note: Hair dryer not included.
To view a complete list of what's included in your housing package please visit the “what’s included” page.
Please make sure you let your National Corporate Housing representative know what day and time you plan to arrive. In most cases, we will leave keys at leasing office for you to pick-up upon arrival. Should you plan to arrive after hours, we can make special accomodations for your key pick-up. It is very important that you let us know your planned arrival time so we can plan accordingly.
Parking varies by each apartment commumity. If you plan to bring a car, please let your National representative know so parking policies can be shared with you at your specific community. Please be mindful of parking policies and rules at your community. Parking in an unathorized area could lead to your car being towed at your own expense. Pease do NOT leave valuables in your car. We are not responsible for lost or stolen items.
Should you have a question or concern about your apartment, please call your National representative right away. Our job is to support you throughout your school year and to make sure you are as comfortable as possible.
For all emergencies requiring police, fire, or medical attention please dial 911. For all other maintenance requests please contact your National representative right away so we can address it. Please note that National will grant the maintenance staff permission to enter your apartment to assess and/or repair all maintenance requests. For after-hours emergencies, please call the after-hours emergency number in your arrival instructions and in your apartment.
Having guests over is a common luxury all of us like to enjoy. But please take a moment to review our house rules page as overnight guests are not allowed.
Call your National representative right away. In some cases, there will be additional charges to have someone let you into your apartment after hours.
Should you receive a notice or mail addressed to National Corporate Housing in error, please let your National representative know right away so we can address it. Should you receive mail addressed to another tenant, as a courtesy, please write “return to sender/not at this address” on the envelope and leave it in your mailbox for the mail carrier.
Premium cable channels, pay-per-view movies, and damages are NOT covered under your housing package. All damages and incidentals are the responsibility of those in the apartment.
Should you need to extend your stay with us please contact your National representative as soon as possible. We will make every possible effort to accommodate your extension.
Check out time is NOON. Please return all keys, key cards, and remotes to the leasing office in the envelope provided with your name and apartment number labeled clearly. Please note that there will be an additional charge for all unreturned keys, key cards and remotes.