Frequently Asked Questions

1. How do I submit my Request for Housing?

Click HERE to submit your Request for Housing.

If you do not have a PID#, please email your dedicated team at [email protected].

 

2. What is Publicis Sapient's Corporate Housing Program?

In support of Publicis Sapient's Housing Policy, National will source all available housing solutions and present the two lowest cost options within 5 miles of your worksite.  For additional information on Sapient's Corporate Housing Policy, please visit: https://peopleportal2.sapient.com/Content/procurement/Pages/Corporate-Apartment-Policy.aspx

3. When will I receive confirmation of my apartment address?

We will provide your arrival details including apartment address within 24 hours of receipt of your signed paperwork.

 

4. What is included in the apartment?

To view a complete list of what's included in your housing package please visit the “what’s included” page. 

5. What is the check-in process?

Specific details for your check-in process will be provided in your arrival instructions.

6. Is parking included?

Parking arrangements are specific to each apartment community.  Please ask about parking arrangements at the community you have selected.  

7. I need to report a maintenance request and/or damaged item, who should I call?

For all emergencies requiring police, fire or medical attention please dial 911. For all other maintenance requests, contact your Service Excellence Team at [email protected] right away, so we can address it. Please note that we will grant the maintenance staff permission to enter your apartment to assess and/or repair all maintenance requests. For after-hours emergencies please call the after-hours number provided in your apartment. 

8. I received a notice or mail not addressed to me, what should I do?

Should you receive a notice or mail addressed to National Corporate Housing in error, please let your National representative know right away so we can address it. Should you receive mail addressed to another tenant, as a courtesy, please write “return to sender/not at the address” on the envelope and leave it in your mailbox for the mail carrier.

9. What is NOT covered in the daily rate?

Long distance telephone calls, premium cable channels, pay-per-view movies, and damages are NOT covered under your housing package. All damages and incidentals are the responsibility of resident.

10. I would like to extend my stay, who should I call?

Please contact your dedicated Service Excellence Team at [email protected] to discuss the opportunity to extend your reservation.

11. What are the move-out instructions?

Check out time is noon. Please return all keys, fobs, and remotes to the leasing office in the envelope provided with your name and apartment number labeled clearly. Please note that there is a $150 charge for all unreturned keys. Detailed move out instructions will be provided a week before your departure date.